TruMedia respects your individual privacy. This Privacy Statement ("Statement") embodies our commitment to the protection of your privacy through adherence to fair electronic information practices. This Statement puts you, the individual, in control of how your personal information is processed. We will not electronically process your personal information in any way that is incompatible with this Statement. This Privacy Statement protects your privacy by:
Informing you about
Empowering you to choose
Assuring you that TruMedia
Ensuring accountability to individuals who believe that TruMedia has not complied with these privacy principles.
If you have any questions regarding this Privacy Statement, please contact support@ trumedia.com.
Getting To Know Our Customers
We get to know you primarily through the information you provide to us when signing up for, or using, one or more of our services.
The information you provide ranges from basic contact information, to payment information, to the technical coordinates of your host server. All of the information we request from you when purchasing our services is obligatory unless otherwise noted on the relevant form. When you purchase our services, you agree to provide and maintain accurate, complete and updated information. After you have signed up for our services, we may be in communication with you about your account, technical questions you may have about services provided by us, or any other matter relating to those services. Those communications are essential to our relationship with you and to our ability to provide you with quality services that are responsive to your needs. At the same time, those communications give us helpful insights about you, your preferences and the ways in which we might improve our services. We therefore may maintain this information for future use.
For operational and quality assurance purposes, we take note of whether and how you use the information and services that we provide, such as by recording site traffic patterns and by maintaining log files of users' access to site files. The information we receive from or about you is stored on systems designed to prevent the loss, misuse, unauthorized access, disclosure, alteration or destruction of that information.
Information Corrections or Changes
You have the ability to correct or change certain information in our records, such as your address and contact information. You may change this information at any time and as often as necessary. If you need assistance or have questions about correcting information, you can contact us via e-mail at support@trumedia.com.
How We Put Information to Good Use
We use information about you for purposes of monitoring and improving our internal operations, as well as to ensure we: (i) bill you properly, (ii) administer your account in accordance with your agreements with us, and (iii) properly perform the services you have requested.
We also use the information we collect to monitor and improve our internal operations, as well as to improve the experience of users in our network of sites. We may also break down overall usage statistics according to customers' domain names, browser types, and MIME types by reading this information from the browser string (information contained in every user's browser).
Finally, we use the information we collect to direct important notices and information affecting your account or services, as well as to provide general information that may be of interest to you, including newsletters, surveys, and information about our service or product offerings or the offerings of our business affiliates. You may opt out of receiving information from us simply by sending a reply to a message you receive from us with the word “remove” on the subject line. Note, however, that in order to fulfill our service obligations to you, we must continue sending you notices and other important information affecting your account or services.
With Whom We May Share Information
When you register a domain name through us, our registrar unit must disclose your domain name and its associated Internet Protocol ("IP") numbers to the appropriate registry in order to make your chosen domain name a functional address on the Internet.
We may share certain information about you with those of our vendors who are responsible for certain technical aspects of your account or performing other services that you require. Although we may share sensitive information (e.g., account passwords) and personal communications (e.g., e-mail messages or message board postings) with such vendors where necessary and appropriate, we will not share such information with other third parties, except in response to formal requests (e.g., subpoena or court order) made in connection with litigation or arbitration proceedings directly relating to services we provide.
We will not use your data to enable or otherwise support the transmission of mass unsolicited commercial advertising or solicitations via email (SPAM); or (ii) sell or redistribute your data to third parties.
About Message Boards
Please be aware that disclosing personally identifiable information online through Message Boards makes the information that is submitted public information. Such disclosure may increase your chance of receiving "spam" or unsolicited email. TruMedia strongly cautions you to be extra careful and use your discretion when disclosing information online. TruMedia is not responsible for personally identifiable information posted in Message Boards.
Our Accountability to You
By purchasing our services, you obtain the protections of, and consent to the data processing practices described in, this Privacy Statement. When you purchase our services, you also represent to us that you have provided notice to, and obtained consent from, any third party individuals whose personal data you supply to us with regard to: (i) the purposes for which such third party's personal data have been collected, (ii) the intended recipients or categories of recipients of the third party's personal data, (iii) which of the third party's data are obligatory and which data, if any, are voluntary, and (iv) how the third party can access and, if necessary, rectify the data held about them.
In addition to the privacy protections that we provide, our employees, agents and business partners are independently responsible for ensuring compliance with this Privacy Statement, as described below.
Employee Accountability
Only those TruMedia employees that have a legitimate business purpose for accessing and handling personal information obtained by us are given authorization to do so. The unauthorized access or use of such information by a TruMedia employee is prohibited and constitutes grounds for disciplinary action.
Additionally, our information management systems are configured in such a way as to block or inhibit employees from accessing information that they have no authority to access.
The Accountability of TruMedia's Agents and Business Partners
Our trusted vendors and business partners are responsible for processing or handling some of the information that we receive. These vendors and business partners are not authorized to use such information for purposes beyond those specified by us and are required to preserve the confidentiality with which we treat such information.
If you feel that TruMedia, or any of our agents, representatives or employees, is violating this Privacy Statement, please contact us via e-mail at support@trumedia.com or by postal mail at:
TruMedia Inc.
Attention: Privacy Ombudsman
P.O. Box 120396
East Haven, CT 06512-0396
USA
Notification of Changes
We will post any material changes to this Privacy Statement 30 days before their effective date so you will always know what information we collect, how we use it, and under what circumstances, if any, we disclose it. You are responsible for periodically checking our web site for changes to this Privacy Statement. You may opt-out of any posted change to our collection, use or disclosure of your personal information by sending email to: info@trumedia.com.